Customer support

A support shift is many accounts and few people. Ten seller panels, three operators, and whoever is free answers first.

Put two of those panels in one browser and the platforms see one device answering for two sellers. That link is made by you, not by them.

While you are signed in to ARMANOS and the server answers, it holds the lock on the profiles kept in that account. A second machine asking for such a profile is told the holder's machine name, since when, and whether it is your own other computer.

The lock runs for three minutes and is renewed while the window is open. A laptop that dies mid-shift therefore frees the profile by itself.

1. 1

   Close the window to hand over

   Closing releases the lock at once, and the next operator opens the profile a second later.

2. 2

   Take it over on purpose

   A takeover is a separate decision, and two takeovers racing each other cannot both win.

3. 3

   The previous holder is told

   Their next renewal fails, their windows close and a notification names what happened.

A profile can hold the one-time key of the account it signs into: the One-time code item in the profile menu.

The key stays on this computer and the digits are worked out here, so there is no phone in the middle and nothing to match by name among ten accounts that look alike.

• No second device

  The code appears where the profile lives, with the connection unplugged.

• No hunting for the right entry

  The key belongs to the profile, so the code on screen belongs to the account you are answering for.

• A mark on the card

  You see at a glance which client accounts no longer send anyone to a phone.

Five roles exist and four of them are handed out. An operator works with the profiles given to them and changes nothing shared; a manager also keeps the proxy library and the groups; an admin gets billing, the team, the logs and other people's profiles.

Group access narrows what one person sees. The rule is read when profiles are listed and again when one is opened by its identifier, so knowing the number is not a way in.

A person joins by an invite sent to an address that already has an account. The code is good for seven days and can be withdrawn while it is still unused.

The Logs section has three tabs, in the dashboard and on the app's Members screen.

A row carries the email of the person who acted.

Only the owner and admins read it. For an operator the request is refused rather than merely hidden from the screen.

Every profile card carries a daily Safe pace counter. It counts the pages opened in that profile today and sets them against a safe daily figure for its scenario.

In the grid view, in the Safe daily ceiling section, the scenario prints its own ceilings for the day beside it, buyer replies among them. Those are numbers to aim at, and the app neither sees a reply nor tallies one.

• Measured

  Pages opened in the profile today, per profile, cleared at midnight by this computer's clock.

• Not measured

  Buyer replies, listing edits, review requests and account switches.

• At the top of the day

  The bar turns amber and then red. Nothing closes and nothing is refused.

• Where the numbers come from

  The scenario record, ramped over the first seven days by profile age.